Here at TSCPL, we are always striving for new ways for our customers to have more of a serendipitous browsing experience. We have, for the last couple of years, been establishing "neighborhoods" to help with this endeavor. We have a travel neighborhood, a health neighborhood, and a jobs and career neighborhood. And we are working on new neighborhoods for this year--cooking, lawn and garden, home improvement, and pets.
But today, I was working the Reference desk, and I had a customer who had an unexpected serendipitous experience! He came to the Reference desk and asked where the books on love poems were. I looked up several options for him, and off he went to the 800's. I walked past him a bit later, and he was having trouble finding one that I had written down, so I stopped to help him. He was very excited. He had found several books of love poems, but ALSO (his serendipitous experience) he found a book by Larry the Cable Guy, and he was REALLY excited about that. You just never know what a serendipitous experience might entail.....love poems and Larry the Cable Guy. And one satisified customer.
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Who would have "thunk" it! What a great story.
ReplyDeleteGreat story! Love your picture, by the way.
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